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As a Customer Service Representative (CSR) you are in the hub of our dynamic growing company where your primary responsibilities will be in customer service and sales operations. We look for individuals who are able to exercise a high level of independence and good judgment and thrive in a proactive, energetic environment. Our CSRs provide outstanding customer service to employees, management, customers, partners, and vendors as a top priority for their position. Responsibilities include:

• Receive and distribute incoming customer orders; communicate order entry and fulfillment issues with sales and operations; confirm pricing, promotions, terms and conditions
• Support Operations Manager and the sales team on customer-specific tasks
• Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure
• Maintain data integrity during the order entry process; responsible for data cleansing
• Adhere to a same-day response commitment and have the flexibility to maintain inconsistent work flows (peak times vary by time of day and by time of quarter)
• Maintain files and records, including customer records
• Other duties as assigned

Qualifications

• 2+ years of customer service or administrative experience that includes working independently or equivalent combination of education and experience
• Proficiency in Microsoft Windows, Word, Excel, Outlook, and Internet Explorer
• Working knowledge of QuickBooks, Salesforce.com, PowerPoint or equivalent preferred
• Exposure to e-commerce, credit card processing, CRM, ESD systems preferred
• Good keyboarding skills by touch with a minimum of 40 words per minute
• Strong written communication, spelling, and proofreading skills
• Excellent verbal communication, interpersonal, teamwork, and customer service skills
• Strong organizational skills with the ability to multi-task and prioritize well in a fast paced, dynamic work environment
• Strong work ethic; self-directed and resourceful
• Ability to sit for moderate periods of time
• Ability to talk on phone preferably with the use of a headset with microphone as needed